Decorative Vents - Frequently Asked Questions
1. Will your brass turn or rust?
Solid brass will not rust. Plated brass will rust. All of our items are listed as either solid or plated. All brass will tarnish over time if not protected. All of our registers have a clear lacquer finish.
2. What is our shipping charge?
Atlanta Supply Freight Policies
3. How soon will my order ship?
All orders received by 3:00 EST will ship that same day via ground carrier (UPS, FEDEX, USPS). Order placed after 3:00 EST weekdays and on Saturday or Sunday will ship the following business day.
4. What is your return/satisfaction guarantee policy?
We guarantee your complete satisfaction with every order! We have been in business since 1959 and would love to prove our commitment to you. If for any reason you are not satisfied with the product you receive, just send it back and get a refund. For complete details, please look at our return policies.
5. What if I have additional questions or need more info?
Should you have any questions or require additional information please contact us firstname.lastname@example.org.
6. How should I clean my brass registers?
Use a dry or slightly damp (water only) cloth and wipe gently. Be sure to dry the grille immediately. Do not use brass cleaner. If you do you will have to reapply a clear lacquer finish.
7. Who makes your cast iron grilles?
We stock the Reggio Register line of cast iron. They are renown for high quality and we guarantee you will not be disappointed.