FAQs

Atlanta Supply Policies - Including return of merchandise and shipping charges.

How to Order Vents?
How do you determine what size to order?

What do the terms register, grille, and diffuser mean?
What is a supply?
What is a return?
What is a damper?
What is the difference between wall and floor registers?
The grilles in my house are rusting, what can I do?
Can I use brass in the bathroom or kitchen?
How can I find the grille I want?
What if I can't find my size?
How can I contact Atlanta Supply?
How can I obtain my user name and password?
Why can I only purchase with a credit card?
What is a T-bar Lay-in?
What is your return policy?

 

 

 

How to Order the Correct Vent:

To ensure proper fit be sure to order your vent in the same size of the opening or duct it will fit into or cover. We do not use overall dimensions of the existing vent in the listed sizes of our product. If you are ordering a wall return or filter grille be sure to order with the horizontal opening size listed first followed by the height (width x height).

Ex: If the hole opening is 20" wide by 10" tall, order 20x10
If the hole opening is 10" wide by 20" tall, order 10x20

 


How do you determine what size to order?

Our grilles, registers, and diffusers are listed by the opening size. To calculate the size you need, measure the opening or ductwork. The width and height of your opening will match the listed dimensions of our grille. Our grilles are listed with the width dimension first and the height second. Each item listed will also show the outside dimensions if this is critical to your situation.

 

What do the terms register, grille, and diffuser mean?

These terms are used in the industry loosely. Here is our interpretation of the terms:

  • Register- A supply vent that has a damper.
  • Grille- A return or a supply that does not have a damper.
  • Diffuser- A supply that is in the ceiling.

 

What is a supply?

A vent in which the air is coming out of the wall, ceiling, or floor.

 

What is a return?

An intake vent in which the air goes back to the air handler.

 

What is a damper?

A device on a vent or in ductwork that regulates the airflow. It can be either a handle on the face of the grille or a gear that is operated with a screwdriver or key.

 

What is the difference between wall and floor registers?

Floor registers can support the weight of a person while a wall register cannot. The damper operator on a floor register is almost flush with the floor while a wall register's handle stands out from the face of the grille.

 

The grilles in my house are rusting, what can I do?

You can use aluminum vents. We stock both wall, ceiling, and floor vents in white and aluminum finish.

 

Can I use brass in the bathroom or kitchen?

Plated registers will rust. The only product we stock suitable for this application is the cast brass model BRDT.

 

How can I find the grille I want?

You need to know three things:

  • A. The opening size.
  • B. Is it a supply or a return?
  • C. Is it in the wall, ceiling, or floor?

Once this information is gathered, you can use the pull down menus at the top of every web page to find the style you want.

 

What if I can't find my size?

Please give us a call toll free at 1-800-972-5391. We might have what you need. If not, we have access to more sizes and styles than anyone.

 

How can I contact Atlanta Supply?

By phone: 404-815-9000 or 1-800-972-5391
By fax: 404-876-7582
By e-mail: sales@atlantasupply.com
By mail or in person: 1333 Logan Circle NW, Atlanta, GA 30318
Click Here for Contact Page.

 

How can I obtain my user name and password?

Please click on Registration and fill out the online form. You will be e-mailed a confirmation when your access has been set up.

 

Why can I only purchase with a credit card?

We do not ship COD. If you are a business, you can click here to download a credit application (PDF Document) and fax it back to us to set up open payment terms.

What is a T-bar Lay-in?

It is a grille that fits into a suspended ceiling. These are most commonly found in commercial buildings but could be found in the basements of homes. They are most likely to be 24x24. To order, you need to know both the T-bar size and the duct connection that is on the back.

 

What is your return policy?

Item Return Policy / Satisfaction Guarantee: Any items shipped out of stock may be returned for any reason within 10 business days of receipt of order. We will issue credit in full for the items returned less freight out. You will be responsible for returning items to us, and they must be received by us in as new condition for credit to be issued. All items that are custom or made to order are not subject to cancellation or return.

Unless otherwise stated, Atlanta Supply warrants for a period of one year that goods will be free from defects in material and workmanship under normal service for which they were designed. Atlanta Supply's sole obligation under this warranty is limited to one of the following as selected by Atlanta Supply: Delivering to the purchaser a replacement for any product or part, or repair of any product or part, or refunding the purchase price paid for such product or part.

Atlanta Supply makes no warranty whether express or arising by operation of law, course of dealing, usage of trade, or otherwise implied, shall exist in connection with Atlanta Supply's products or any sale or use thereof. Atlanta Supply shall not be liable for any costs (including costs of removal and replacement), liabilities, lost profits, loss of goodwill, or any other general, special, incidental, or consequential damages incurred in connection with the purchase of Atlanta Supply products.